HOW LONG DO CUSTOM ORDERS TAKE?
Clothing are produced when ordered. No items are ready to ship out.
Please allow 7-14 business days for items to be produced depending on volume of orders. Allow 15-20 business days footwear to be manufactured. When orders are placed, let us know if there are deadlines of any kind so we can meet timelines.
WHAT ARE MY DELIVERY OPTIONS?
Orders ship out First Class (FREE) 2-5 business days and through USPS. 1-3 days Priority and Overnight shipping are optional if needed. Overnight Fee added DOES NOT mean shirt will be shipped next day. Please allow 1-2 business days rush for shirt to be produced and then overnighted to shipping address.
OUR REFUND & RETURN POLICY
Items can be returned within 2 days of receiving for exchange or credit ONLY. Item must be in its original packaging and in perfect, unused condition.
We do not offer Refunds. Especially for footwear since they are manufactured in Italy and printed Tee shirts since they are manufactured through a third party.
By making a purchase with The Jacques, you are confirming that you have read and understand our No Refund policy. All merchandise sold by The Jacques is sold as is without any guarantee.
Please email us before shipping back any items as we are not responsible for lost or not accepted shipments. Shipping cost are not refunded.
All flag and flags sleeves are cut from 100% bandana flags. They are not printed nylon or stretchy material.
HOW DO I TRACK MY ORDER?
Customers will be notified via email with tracking numbers when orders are shipped. You can always email for any further tracking updates.
We ship internationally via USPS 6-10 business days and free shipping does not apply to international orders.